Great Temp to Hire Opportunity!
Completely Remote!!!
$20-$22
Training Schedule: Monday – Friday 9-6 EST
Post-Training Schedule – Sunday – Thursday 8:00 AM – 5PM EST
Description:
Identify, manage, escalate, and resolve technical issues in a Service Desk/Call Center environment. Troubleshoot all information technology issues, including software, hardware, and networking. Ability to identify problems quickly and take corrective action. New employees will receive and manage 16-30 calls per day. Once fully trained, call volume will increase to around 90 calls per day.
Role Responsibilities:
This role will be responsible for answering incoming support calls from internal and external customers.? It will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems.? This position may have interaction other with the Technical Support teams across the organization.?
Requirements:
- HSD
- 1 - 3 years of related work experience, or an equivalent combination of education and experience.
- 1 - 3 years of call center support with excellent customer service.
- 1 - 3 years of general IT support experience
- Excellent verbal and written communication skills. The ability to work in a team environment and commit to a flexible work schedule.
*Open to newly IT graduates with little to no work experience.
To be considered please apply online and email your resume to sheryl.mcdonald@remx.com and reference Job: Customer Support
If we have not contacted you after 10 business days, you may contact us at: (602) 954-2045 or email Sas.ccs@remx.com
