Description:
Qualifications:
Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications ... Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Candidates are required to provide their own equipment for this role.
All Candidates must have:
Internet Service (cannot connect via WIFI)
Core i3 with 16GB of RAM
Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at
Candidate must have a minimum of Windows 10 on computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls.
Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow Client required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
Responsibilities:
Call coordinator - will answer phones from potential and existing Client customers; ask specific questions to determine need and then transfer to the appropriate dept.
All Candidates must have:
Personal Home computer, and headset that will allow agent to answer calls required.
Extra monitor is preferred but not required.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
