Overview:As an Internship Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist customers and prospective clients with their inquiries, provide product/service information, and resolve any issues or concerns they may have. This role is critical in maintaining a positive customer experience and a ... strong company reputation.
Key Responsibilities:
• Responding to customer inquiries via phone, email, or chat in a timely and professional manner
• Providing accurate information about products, services, and company policies
• Resolving customer complaints and issues effectively and efficiently
• Documenting customer interactions and transactions
• Assisting in processing orders, modifications, and returns
• Coordinating with other departments to ensure customer needs are met
• Following up on customer interactions to ensure their satisfaction
• Contributing to a positive team environment and proactively seeking opportunities for improvement
• Participating in training and development programs
• Adhering to company policies and procedures at all times
Required Qualifications:
• Enrolled in a relevant degree program or recent graduate
• Strong verbal and written communication skills
• Ability to multi-task and prioritize in a fast-paced environment
• Customer-centric attitude with a focus on delivering exceptional service
• Excellent problem-solving abilities and attention to detail
• Ability to work well in a team and independently
• Proficiency in using customer service software, CRM, and Microsoft Office
• Ability to remain calm and professional in challenging situations
• Willingness to learn and adapt to new processes and technologies
• Strong work ethic and a positive, can-do attitude
