Check-in/check-out resort guests courteously and efficiently; process all payments according to established La Cantera Resort & Spa requirements. Provide information and assistance to all guests and visitors.
• Ensures that all room discrepancies are cleared
• Maintains a neat and orderly control desk and area ... • Consistently presents a polished and professional role model image to guests, coworkers, and other departments
• Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed
• Coordinates out of order rooms with housekeeping
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Maintain complete knowledge at all times of:
• All hotel features/services, hours of operation
• All room types, numbers, layout, decor, appointments and location
• All room rates, special packages and promotions
• Daily house count and expected arrivals/departures
• Room availability status for any given day
• Scheduled daily group activities
• Obtain assigned bank and ensure accuracy of contracted Keep bank secure at all times
• Meet with Supervisor to review daily assignments and priorities
• Access all functions of computer system
• Set up work station with necessary supplies
• Promote positive guest relations to all individuals approaching the Front Desk
• Process all guest check-ins
• Confirm reservation in system and review all noted information
• For guests without a reservation, sell a room type agreed upon
• Register guest in the computer and generate a registration card
• Verify registration card information with the guest
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
• Advice guest of any messages, mail, faxes, received for them
• Communicate services and amenities of the hotel to guests
• High school graduate or equivalent vocational training certificate
• Compute basic arithmetic
• Fluency in English both verbally and non-verbally
• Maintain confidentiality of guest information and pertinent hotel data
• Ability to input and access information in the property management system/computers/point of sales system
• Excellent phone & verbal communication skills
• Flexible schedule
