Customer Service Representative - Temp to Hire

The DAVIS Companies • Alpharetta, GA • 8m ago

Leading company in the medical devices industry is currently seeking for a Customer Service Representative in Alpharetta, GA. This is a temp to hire opportunity ... Shift of the Customer Service Representative:

Monday – Friday 8:00am – 5:00pm

Pay Rate of the Customer Service Representative:

$20.13/HR

Responsibilities of the Customer Service Representative: • Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions. • Serve as primary escalation point regarding Order Management issues to field Sales teams. • Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com). • Comply with standard work practices to ensure professional and consistent service in support of department phone/fax metrics. • Manage and utilize relevant software, databases, scripts and tools to provide acceptable service to customers. • Address and drive resolution of customer issues including order fulfillment, supply chain related issues, information requests. • Provide back-up Account or Process Management based on individual desk requirement. • Provide support for the implementation of strategic projects and corporate driven initiatives, such as acquisitions, product launches, and system upgrades. • Other duties assigned.

Qualifications of the Customer Service Representative: • 5+ Years of Relevant Work Experience • 3-5 Years of Experience in Call Centers • Bachelor’s degree or actively pursuing a degree • Basic Microsoft Suite Competency (Outlook, Word, Power Point) • Previous SAP experience or other Order Management Systems a plus but not necessary • Salesforce.com knowledge a plus but not necessary

Customer Service Representatives apply today!

DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”.