Duties We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide excellent customer service and ensure their stay is comfortable and enjoyable. Your main responsibilities will include: - Greeting guests and checking them in/out of the hotel - Answering phone calls and responding to guest inquiries - Assisting guests with requests and providing information about hotel amenities and local attractions - Handling guest complaints or issues in a timely and efficient manner - Processing payments and maintaining accurate records - Collaborating with other hotel departments to ensure guest satisfaction - Performing night audit duties as needed Skills To excel in this role, you should possess the following skills: - Strong guest relations skills with a focus on providing exceptional customer service - Bilingual proficiency (English and another language) to effectively communicate with international ... guests - Previous experience in a hotel or hospitality setting preferred - Knowledge of hotel operations and guest services - Excellent phone etiquette and communication skills - Familiarity with hospitality management software systems - Ability to handle difficult situations calmly and professionally - Attention to detail and strong organizational skills If you are a motivated individual with a passion for hospitality, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: $13.25 - $14.25 per hour
Expected hours: 16 – 40 per week
Benefits:
• Employee discount
• Professional development assistance
Schedule:
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
Work setting:
• In-person
Work Location: In person
