Join our team and what we'll accomplish together
We're looking for a strategic Senior Business Analyst to lead business transformation and drive innovation across our national Door-to-Door and Call Centre teams. You'll lead pilot programs, harness AI tools to deliver data-driven insights, and guide cross-functional teams through digital initiatives—all while gaining exposure to cutting-edge generative AI platforms like TELUS FueliX.
Pilot Program & Strategic Leadership
- Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs
- Design pilot frameworks, define success metrics, and establish KPIs
- Present business cases and scaling recommendations to executive leadership
AI & Technology Integration
- Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights
- Mentor teams on AI tool adoption and best practices
- Identify opportunities to embed AI solutions into business processes
Cross-Functional Collaboration
- Partner with vendor, QA, data, and operations teams
- Lead requirements workshops with diverse stakeholders
- Serve as a bridge between business and technical teams
Analytics & Reporting
- Conduct monthly strategic reviews with trend analysis
- Generate actionable insights from complex datasets using business intelligence platforms
- Create compelling dashboards and visualizations for executive decision-making
- Support compensation reporting and payment processes
Process Improvement
- Identify bottlenecks and recommend AI-assisted improvements
- Develop business cases and ROI analyses for new initiatives
- Build playbooks and best practice guides for team adoption
What you’ll do
Lead Innovation at Scale – Work with cutting-edge generative AI tools and directly shape how technology transforms operations for thousands of team members
Strategic Influence – Your analysis and recommendations inform executive decision-making and influence national program strategy
Visible Impact – Own end-to-end pilot programs from conception to enterprise-wide deployment; see your work directly influence business outcomes
Development & Growth – Mentor junior analysts, develop strategic and leadership skills, and build a portfolio of high-impact initiatives that position you for senior leadership roles
