Client Success Manager

Bamboo Works • Full-time • Remote • $1k - $1.60k / month • 3w ago

We’re Bamboo Works — a fast-growing international staffing firm helping companies around the world build high-quality, affordable remote teams. As we scale, we’re looking for a Client Success Manager to take the lead in handling incoming leads, guiding them through the early stages, and building strong, lasting relationships.

This is a critical, client-facing role. You will be the first impression of our company to potential clients — and an ongoing point of contact once they partner with us. Your communication, professionalism, and intelligence will directly represent the quality and professionalism we stand for. Location: Remote (Philippines) Type: Full-Time, Independent Contractor Working Hours: Mainly PH working hours, but should be flexible to accommodate client calls whenever necessary Monthly Starting Salary: $1000-1600 (can be higher depending on level of experience) + commissions

What You’ll Do

Conduct structured discovery calls with inbound leads to understand their hiring needs
Present our services confidently, ask the right questions, and tailor solutions accordingly
Guide clients through every step: from calibration to candidate shortlisting and onboarding
Maintain communication during the sourcing phase and manage follow-ups after candidate presentations
Become the primary account manager once roles are closed, owning client satisfaction and retention
Proactively identify upsell and expansion opportunities across existing accounts
Handle administrative tasks including NDAs, contracts, and service agreements
Build and manage your own pipeline of leads and clients through consistent outreach and follow-up

What We’re Looking For

Requirements (Non-Negotiable)

Fluent English — both written and spoken
Exceptional communication skills — structured, confident, and personable
Professional presence — calm under pressure, clear, and trustworthy
University degree — preferably in business, marketing, or a related field
Tech-savvy and business-oriented — able to quickly grasp different industries and roles
Empathetic sales approach — persuasive without being pushy

Must-Have Experience

At least 2-3 years of previous experience in staffing, recruitment, outsourcing or offshoring, in a client-facing role
Skilled in conducting discovery/introduction calls and managing client accounts
Proven success in managing the full client journey — from initial lead to long-term care
Ability to nurture B2B relationships and drive client satisfaction over time
Familiarity with remote hiring models and roles such as executive assistants, developers, marketers, analysts, or accountants
Bonus Points For
Experience with international clients in the US, UK, AUS, EU, or UAE
Experience in a startup or high-growth environment
Strong CRM and organizational skills

Recruitment Process

Application submission (which will include a 2-5 minute intro video of yourself)
Interview with the Co-Founders
Offer & Onboarding

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