Do you strive to be part of a digital transformation journey? Are you a detailed-oriented, proactive individual who is passionate about collaboration and project management? Read on as this is the job for you!
What You Will Do
Lead transformational change across TELUS's enterprise technology landscape as a Senior Project Manager driving the evolution of our Service-NOW platform and ITSM ecosystem. You'll own end-to-end delivery of complex, high-stakes projects—managing enterprise and mid-market customer migrations from legacy systems while championing innovation that enhances both customer and employee experiences.
Your core responsibilities include:
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Strategic Project Leadership – Manage large-scale, multi-track initiatives with significant business impact. Define scope, secure resources, develop realistic schedules, and ensure timely delivery
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Financial Stewardship – Own project budgets, track spend against forecasts, and optimize resource allocation to maximize ROI
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Risk & Issue Management – Proactively identify and mitigate risks while managing conflicting priorities, dependencies, and change requests
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Quality Assurance – Establish and enforce quality standards, ensuring all deliverables meet enterprise requirements
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Stakeholder Excellence – Build strong relationships with executives and cross-functional teams. Deliver compelling progress updates and keep stakeholders informed on status and risks
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Team Development – Build high-performing teams by coaching in modern project management methodologies and mentoring emerging talent
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Process Optimization – Establish integrated performance management systems and identify opportunities to streamline delivery
This role is ideal for someone who thrives in a fast-paced environment, balances strategic thinking with tactical execution, and is energized by delivering measurable business outcomes.
