Remote
Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.
Program Associate / Client Relations
About Us
We are a specialized insurance provider focused on the sports and events industry, delivering tailored coverage solutions that help clients execute successful, risk-managed events. With decades of experience, we pride ourselves on combining industry expertise with high-touch client service.
Ideal Candidate will work Remotely in the Greater Philadelphia area.
Position Overview: The Program Associate plays a key role in delivering a seamless client experience by supporting program operations and building strong client relationships. This position is ideal for someone who thrives in a fast-paced, client-facing environment, enjoys problem-solving, and takes pride in creating a positive and professional experience for every interaction. You’ll serve as the initial point of contact for clients while coordinating with internal teams to deliver consistent execution of services and programs.
Key Responsibilities:
Client Experience & Coordination: Act as a front-line resource for clients, assisting with coverage setup and guiding them through the binding process. Ensure a smooth experience by delivering clear communication, accurate information, and consistent follow-through.
Program Support: Support day-to-day operations, providing organized and accurate client records, ensuring all information is communicated effectively across teams and help program implementation.
Account Management: Maintain accurate client records and ensure clients receive timely updates and information regarding their coverage.
Problem Solving & Issue Resolution: Proactively identify client needs and resolve issues efficiently, escalating more complex matters as needed while maintaining a high level of client confidence.
Process & Service Improvement: Contribute to ongoing improvements in client experience by identifying trends, gaps, and opportunities within workflows.
Qualifications:
Education:
Experience:
- Experience in client-facing roles such as hospitality, customer experience, account coordination, or service industries preferred
Skills:
- Strong communication skills with a professional and approachable demeanor
- Highly organized with strong attention to detail
- Comfortable managing multiple priorities in a fast-paced environment
- Proficient in Microsoft Office (Excel, Outlook, Word) and open to learning new systems
- If not currently licensed, willingness to obtain P&C license (training/support provided)
Attributes:
- Proactive, organized, and customer-focused with a positive attitude and a commitment to delivering high-quality service with the ability to adapt to changing client needs and industry trends.
Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that treating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
