Position Overview
Pay range: $67,070 - $108,990 / year
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Highlights
A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.
Job Description
To design information systems appropriate for users needs and consistent with overall design of information systems architecture. To review business needs, analyzes solution feasibility, and evaluates project requirements. To provide education to customers on supported systems. To prepare and maintain technical documentation. To provide ongoing system support via on call processes, monitoring, and maintenance.
Key Duties & Responsibilities
1. Independently identifies and analyzes business needs, conduct requirements gathering, and define scope and objectives for systems related to healthcare operations. Able to translate information into systems requirements.
2. Exhibits intermediate level presentation and interpersonal skills to educate healthcare software application users. Displays ability to support learners with unique learning needs.
3. Assists management or senior analysts to prepare flow charts and models as a part of conducting feasibility studies regarding possible system solutions.
4. Independently creates costs, tasks and resource need estimates related to new or changing systems functionality to meet user business needs.
5. Independently develops systems documentation to guide users and assist with ongoing operations maintenance and development of the system. Best practices will guide departmental processes and system documentation to achieve an operational system that is supportable and maintainable.
6. Independently develops systems related documentation including testing documents, work aids, user training manuals, procedures and policies related to healthcare applications. Best practices will guide departmental processes and system documentation to achieve an operational system that is supportable and maintainable.
7. Develops training curriculum and course content for a variety of instructional methods, including classroom training, e-learning, and hands on workshops.
8. Oversees scheduling and logistics of training sessions.
9. Develops and maintains training documentation and resources including but not limited to reference materials and user guides.
10. Stays up to date with relevant system updates, best practices, and industry trends, including Epic or legacy systems as applicable to the area of support.
11. Engages with end users to understand training needs and gather feedback on training effectiveness.
12. Maintains the training environment in collaboration with the technical team.
13. Assumes on-call duties as needed to provide user support by defining problems and identifying solutions. Assist in the establishment of a collaborative user support framework that consistently addresses hardware, software, and process issues (24/7). Exhibits excellent customer service and problem-solving skills.
14. Performs other duties as assigned.
Qualifications
Diploma and three (3) years of experience in a healthcare applications support role required. Work experience may substitute for education requirement.
For roles supporting Epic systems: Epic certification in the assigned area of support is required or must be obtained within 12 weeks of completing Epic training, with no more than two (2) testing attempts.
For roles supporting legacy systems: Certification is not required; familiarity with and expertise in the legacy system being supported are expected to ensure effective performance in the role.
