Remote
About Us:
Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team!
Summary:
The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.
How our Client Services Representative spends their time:
- Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;
- Meet the goals of the Client Service team around response times and resolution times for client cases;
- Educate clients on searches, forms needed for searches, and the adverse action process;
- Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;
- Train new clients on the billing process;
- Assist other departments in obtaining information and forms needed from clients to perform searches;
- Perform other duties as assigned.
What you bring:
- A positive, solution-focused attitude;
- An interest in learning more about application support and service delivery;
- An interest in continuous improvement;
- Ability to maintain regular and punctual attendance;
- You work well independently but understand the importance of teamwork;
- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
Preferred Qualifications:
- High School Diploma or equivalent required;
- 1 - 2 years of experience in a Client Services Department in a call center environment;
- Working knowledge of G-Suite and Microsoft Office products;
- Experience in Salesforce is preferred;
- Background screening experience is preferred;
- Proven ability to build, nurture, and retain client relationships;
- Able to sit at a desk and work on a computer for prolonged periods of time;
- Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.
What we bring:
- Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day;
- Health: Save money on insurance with 100% employer-paid insurance premiums;
- Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success;
- Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.
