Location: Remote
Hours: Full-time preferred (40 hours/week); minimum 30 hours/week
About Nabi Health
At Nabi Health, we provide weight-inclusive nutrition care for people navigating eating disorders, disordered eating, and body distress. Our clinical model is supported by a strong operational backbone that ensures patients and providers have seamless, reliable, and ethical care experiences.
We are seeking a Billing, Credentialing & Back-Office Operations Coordinator to support revenue cycle operations, provider onboarding, and administrative workflows that enable our clinicians to deliver high-quality care at scale. This role is ideal for someone who is detail-oriented, systems-driven, and excited to help build operational processes in a growing, mission-driven healthcare startup.
What You’ll Do
- Billing & Revenue Cycle Management
- Manage day-to-day billing workflows, including claims submission, reconciliation, and follow-up
- Track and resolve claim denials and follow up with payers to ensure timely reimbursement
- Maintain accurate billing, insurance, and provider records within EMR and practice management systems
- Support revenue cycle reporting and collaborate with operations leadership to improve efficiency
- Credentialing & Provider Enrollment
- Manage credentialing and payer enrollment for new Registered Dietitians (RDs)
- Track credentialing timelines to ensure clinicians are onboarded and billable as efficiently as possible
- Maintain up-to-date provider licenses, credentials, and payer statuses
- Ensure provider capacity keeps pace with patient growth
- Back-Office & Administrative Operations
- Support onboarding of clinicians into EMRs, billing systems, and administrative workflows
- Maintain accurate provider and administrative data across internal systems
- Assist with scheduling, data entry, and clinician administrative support as needed
- Collaborate with leadership to streamline workflows and build scalable operational processes
- Compliance & Communication
- Ensure compliance with HIPAA and payer requirements across all workflows
- Serve as a point of contact for clinicians and patients regarding administrative and billing questions
- Communicate clearly, professionally, and empathetically in a patient-centered care environment
What You Bring
Required
- 1+ years of healthcare administration experience
- Prior experience with medical billing, insurance claims, denials, or RCM workflows
- Strong organizational skills and exceptional attention to detail
- Comfort with EMRs, billing software, spreadsheets, and Google Workspace
- Ability to work independently in a fast-paced, fully remote environment
Preferred
- Experience with credentialing, payer enrollment, or provider onboarding
- Experience in behavioral health, nutrition, or eating disorder practices
- Familiarity with EMRs such as SimplePractice, Healthie, or similar systems
- Working knowledge of CPT and ICD-10 codes
What We’re Looking For
- A problem-solver with a process-first mindset
- Highly reliable, proactive, and detail-oriented
- Comfortable with ambiguity and rapid growth environments
- Clear, timely communicator and strong collaborator
- Committed to equity, respect, and patient-centered care
What We Offer
- Competitive pay
- Health, dental, and vision insurance (for full-time roles)
- Home technology reimbursement
- Flexible scheduling within core business hours
- Professional growth opportunities within a rapidly scaling health organization
