Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.
Role Description
As a Travel Advisor, you will independently manage luxury trips from start to finish, ensuring every detail is meticulously planned and executed. Working alongside another Travel Advisor and under a Senior Travel Advisor, you will collaborate on customized itineraries, bookings, and client communication while providing a world-class travel experience for Marchay’s members. The ideal candidate is someone who has good industry experience – preferably in the luxury sector – is highly organized and detail-oriented and is ready to collaborate on executing trips for members at the highest level. Please note that this is not an entry-level role and previous travel advisor experience is required.
RESPONSIBILITIES:
- End-to-End Trip Planning: Research, book, and execute luxury travel experiences, ensuring every trip meets the highest standards
- Client Relationship Management: Build strong relationships with an exceptional group of high-end travelers as your clients, anticipating their needs and providing seamless service
- Destination & Product Expertise: Stay informed about top-tier hotels, experiences, and travel trends to offer tailored recommendations
- Supplier & Partner Coordination: Work directly with global partners, including hotels, villa suppliers, DMCs, and local concierge services
- Team Collaboration: Collaborate with your team to research destinations, activities, dining experiences and more, customized to your members’ tastes and preferences
- Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
- Operational Excellence: Maintain organized records in CRM systems and ensure flawless execution of all travel logistics
- Collaboration & Growth: Work closely with your team to enhance service offerings and contribute to Marchay’s continued success
REQUIREMENTS:
- Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
- Education: Bachelor's degree is required
- Experience: Minimum 2+ years in luxury travel planning, either as an independent advisor or in a company setting
- Highly Organized: Comfortable managing 30-40 trips at once, ensuring seamless execution
- Tech-Savvy: Proficient in CRM systems, itinerary tools, and managing large amounts of travel data
- Client-Focused: Ability to deliver an exceptional, personalized travel experience with professionalism and ease
- Industry-Smart: Deep knowledge of luxury hotels, premium air travel, and curated travel experiences
- Bonus Skills: Sabre GDS knowledge, Axus experience, and/or Salesforce CRM expertise
- Competitive Compensation: Annual salary with a performance-based, discretionary bonus
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
- Flexibility: Remote work environment with the ability to manage your schedule effectively
- Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground
