The Director, Account Management is the owner of a logo or client vertical, and may lead a team of Account Managers. The Account Management Director should ensure that Foundever Group strategy is fully deployed across the account to understand client strategy and priorities and to ensure alignment and delivery across all areas of the business and relationship. The Director, Account Management is the contract custodian, pricing lead and supports the product, policies, operations, quality, training, reporting and IT. The Account Director should understand the customer thoroughly, their strategy, their organization, company culture, their industry vertical, customer journey, pain points and needs, especially the not-so-obvious ones, and proactively offer win-win solutions to address and exceed the needs of the client. Focus is on nurturing and growing existing client relationships, emphasizing client retention, satisfaction, and revenue growth through ongoing account management.
