Remote Insurance Customer Service Representative

Foundever® • Remote (Any, US) • 3w ago

Remote Insurance Customer Service Agent

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  

Location: Remote 

Job Overview

As a Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! This is an inbound call center environment in the comfort of your own home! We offer paid training that will help prepare you for the launch of this new career.

Please note: A distraction-free and quiet workspace is essential during training and work hours.

Why You Should Join Us

Competitive Compensation $15/H -$16/H
Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed. 
Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.

What We’re Looking For

Must be at least 18 years old. 
High school diploma or GED equivalent required. 
Preferred 6 months to 1 year of relevant work experience. 
Must have open availability during operating hours. 
Professional customer service aptitude is essential.

Candidates residing within 50 miles of a designated site will be required to work at that location.

Key Skills

Customer Service Aptitude: Strong skills in delivering exceptional service. 
Reliability: Consistent dependability and responsibility. 
Critical Thinking: Ability to assess situations and develop empathetic solutions. 
Service-Oriented: A personal drive to serve others with compassion. 
Organizational Skills: Strong organizational abilities are crucial for success in this role. 
System Navigation: Ability to navigate system tools to search for answers & information

Home Setup Requirements

Provided Equipment: Foundever will ship necessary equipment, including a headset
Internet Requirements: A hardwired high speed internet connection. No wireless/ NO 5G internet packages  
Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.
Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for training.

About Foundever 

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.  

Military Partners 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.