About:
- Apply successes, best practices, and learnings from the experiences of Outreach customers to consulting with other customers.
- Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary, ranging from product adoption, prioritization, or technical issues.
- Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy.
- Champion the development and follow through on Value Plans for accounts across the book of business, including vetting alignment with clients.
- Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from the platform.
- Identify risks or barriers to client health, and provide targeted mitigation strategies to improve client outcomes.
- Connect internal teams to maximize the customer experience – Product, Professional Services, Support, Sales, Marketing, and Leadership.
- Prioritize multiple projects, managing several internal and external stakeholders with varying priorities.
- Stay abreast of sales and revenue trends to increase industry credibility.
- Partner with Account Executives in renewals and expansion, enabling value driving programs while GRAE leads commercial conversations.
Experience:
- Bachelor’s degree in a related field, or equivalent work experience.
- Minimum of 5 years of Customer Success Management, Account Management, or related experience in SaaS.
- Proven experience in growing/maintaining a book of 20-40 clients through driving adoption of tools.
- Domain knowledge in sales processes, sales execution, or go-to-market strategies.
- Strong strategic and critical thinking skills.
- Effective problem-solving skills.
- Effective time management and prioritization skills.
- Ability to synthesize data from multiple sources to make decisions.
- Self-starter with a high sense of initiative.
- Effective active listening skills.
- Strong emotional intelligence and empathy.
- Ability to build effective relationships.
- Strong communication skills, both verbal and written.
- Ability to set realistic goals and drive to outcomes.
- Ability to navigate complex networks within an organization and strong business acumen.
Salary and Perks:
Pay range: $115K - $140K
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- Parental leave program with options for a paid night nurse and gradual return to work
- Infertility/assisted reproductive services benefit
- Employee referral bonuses
- Snacks and beverages in the Office, along with fun events
- Diversity and inclusion programs that promote various employee resource groups
About Outreach:
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline.
