About Us:
Kilter Group is an innovative and growing financial services firm at the forefront of the industry. We provide comprehensive personal and business solutions along with financial, tax, fiduciary and investment advice to individuals, families, privately held businesses, family offices, and not-for-profit organizations.
Our clients come from diverse backgrounds, including entrepreneurs, public figures, creatives, and scientists. We collaborate with individuals and families who inspire us and share our impact-focused culture. As a nimble, next-generation firm, we challenge industry norms while delivering best-in-class strategic planning, education, and support to help clients reach their full financial potential.
If you are looking for a client-centered, growth-driven career in an environment that values innovation, professional development, and flexibility, we invite you to explore joining our team.
About The Role:
We are seeking a Client Service Executive, Team Lead to join our team in a role focused on strengthening the execution, accountability, and collaboration of the Client Service Executive team.
This is a client-facing role that combines direct client service responsibilities with oversight of day-to-day workflow coordination across the Client Service team. The focus of this position is to enhance operational consistency, improve communication across departments, and ensure that our clients receive an exceptional, high-touch experience aligned with Kilter Group’s standards.
As the Client Service Executive, Team Lead at Kilter Group, you will maintain your own client relationships while supporting the organization and execution of the Client Service team’s responsibilities. You will work closely with Client Service Executives, Private Wealth Planners, Advisors, and the Director of Operations & Compliance to ensure that client commitments are clearly defined, properly documented, and completed in a timely manner.
The client component of this role is intentionally structured to maintain engagement in real-time execution while ensuring workflow integrity, team accountability, and cross-department coordination. This role is accountable for ensuring task capture accuracy, completion velocity, and workflow transparency across all client tiers.
You will play an important role in reinforcing firm processes, strengthening CRM task management and documentation standards, identifying workflow gaps, and supporting the professional growth of the Client Service team. While this is not a formal managerial position, the role requires maturity, strong communication skills, and the ability to foster accountability and collaboration across teams.
This is an opportunity for an experienced wealth management professional who thrives in a structured yet collaborative environment, values ownership and precision, and wants to contribute meaningfully to the continued growth and operational excellence of a forward-thinking Registered Investment Advisor.
What You Are Responsible For:
Client Responsibilities
- Serve as primary point of contact for assigned clients
- Ensure all client meetings have documented notes, assigned action items, and clear deadlines entered into CRM within 24 hours
- Coordinate with Investment Operations to initiate and track money movement, transfers, and account maintenance requests, confirming completion within expected timelines
- Manage custodian communications and servicing requests, ensuring proactive follow-through and client updates
- Oversee insurance case coordination, underwriting progress, and documentation tracking, ensuring no outstanding requirements exceed defined follow-up intervals
Workflow & Pipeline Accountability
- Maintain real-time visibility into the active workload of all Client Service Executives
- Conduct weekly pipeline review meetings with the CSE team to review:
- Open tasks
- Aging items (7+ days outstanding)
- Upcoming client meetings
- Active onboarding workflows
- Review CRM activity to confirm:
- 95%+ of client meetings have documented notes and assigned action items within 24-48 hours
- All tasks have a clearly defined owner and deadline
- Monitor task aging and escalate items that exceed defined service-level standards.
- Identify bottlenecks in onboarding, servicing, or documentation and take ownership for driving them to resolution, modeling and reinforcing an outcome-oriented culture where issues are carried through to completion
Cross-Department Collaboration & Execution
- Serve as the operational checkpoint between: Client Service Executives, Private Wealth Planners, Advisors, Investment Operations
- Conduct structured pre-meeting readiness reviews for Tier 1 & 2 meetings to confirm:
- Planning materials are complete
- Reports are accurate
- Action items from prior meetings are resolved
- Ensure hand-offs between departments are documented in CRM and assigned
- Resolve breakdowns in communication within 48 hours of identification
- Standardize meeting follow-up expectations across advisors to ensure consistency
Process Integrity & Operational Excellence
- Conduct monthly CRM audit reviews to measure:
- Task integrity rate
- Action item documentation rate
- Task completion velocity
- Track onboarding cycle time from signed agreement to funded account and recommended process improvements where delays exceed target benchmarks
- Propose at least one process enhancement per quarter focused on reducing servicing friction or improving efficiency
- Maintain documentation standards within CRM and Guru; ensure firm-wide adherence to documentation protocols
Team Development & Accountability
- Conduct bi-weekly 1:1 check-ins with each CSE focused on: workflow organization and execution gaps
- Provide feedback to Director of Operations & Compliance prior to performance reviews
- Communicate with Director of Operations & Compliance directly when standards are not being met and set corrective expectations
- Train new CSE and advisor hires on workflow discipline and execution standards
- Hold advisors accountable to documented process when servicing standards are bypassed
- 10+ years of experience in a brokerage firm, RIA, or similar.
- Bachelor’s Degree from an accredited college or university
- Series 65 or 66 preferred
- Strong understanding of financial planning fundamentals
- Experience with Tamarac, eMoney, and CRM systems required
- Experience improving workflows in growing RIA, or similar, required
- Superior organizational skills with exceptional attention to detail and commitment to improving accuracy of data and preventing errors.
- Proven ability to deliver extraordinary client service through professional excellence, the highest ethical standards, and the effective use of available resources
- Self-motivated with strong follow-through, capable of working independently with minimal supervision.
- Ability to hold peers accountable respectfully and effectively
- Ability to thrive in a remote work environment while maintaining high accountability.
- A Collaborative, Mission-Driven Team – Work with smart, diverse, and growth-focused professionals who are committed to making an impact.
- Top-of-Industry Compensation & Benefits – Competitive salary, employer-sponsored health, medical, and dental benefits, and a 401(k) match.
- Work-Life Flexibility – Paid time off, including vacation, sick leave, and 12 paid holidays.
- Sabbatical Program – Take time to recharge, travel, and spend quality time with loved ones.
- Professional Development – Tuition reimbursement and ongoing industry-focused learning.
- Flexible Remote Work – Enjoy the benefits of remote work while maintaining a location base.
- Bi-Annual Team Off-Sites – Connecting is important, you will use this time personally and professionally.
Full-Time Position | Remote Work Environment
Interested in joining us? Apply now and help shape the future of financial planning with Kilter Group.
