Remote
Overview
Salary Range
$17.00 - $18.00
Position Type
Full Time
Category
Revenue Cycle Management
Job Description
The Customer Care Representative is responsible for handling customer telephone calls, both incoming and outgoing, as well as communication through fax, email, and mail. The incumbent is responsible for establishing the means by which an account will be paid, by either a third-party payer (insurance), or recommending an available payment plan or discount to the caller, if applicable.
Responsibilities:
- Answer incoming /outbound customer service telephone calls, verify and update account demographics and taking appropriate action within the billing system to resolve the account/accounts during the initial (first) contact, while adhering to Compliance/HIPAA regulations and internal protocols.
- Maintain a courteous and professional demeanor. Answer questions, process information obtained from the caller and process customer complaints appropriately within the AR management system.
- Reviewed comments about the patient's account, and understand the trip's information, and billing history to guide the caller regarding past events.
- Input information obtained and entered comments relating to an account and call into the AR management system.
- Maintains consistent performance in meeting company QA standards during monthly call audits.
- Review correspondence received by mail, by e-mail, or through the website and take appropriate research and follow-up steps for resolution.
- Assist with account billing review and follow-up on private pay billing plans and private pay aging.
- Familiarize and follow corporate policy and procedures.
Qualifications
- High school diploma/GED.
- 1 year of customer service or sales experience.
- Type 35 wpm.
- Demonstrated effective verbal and written communication skills.
- Knowledge of medical billing processes/or health care billing guidelines is strongly preferred.
- Pleasant Telephone etiquette.
- Have a customer-focused mindset.
- General working knowledge of PCs and/or patient accounting computer systems. Working knowledge of Microsoft Word and Excel for Windows.
- Able to handle a large volume of work.
- Organized and detail-oriented with the ability to prioritize and perform multiple tasks at once.
- Have a customer-focused mindset.
- General working knowledge of PCs and/or patient accounting computer systems. Working knowledge of Microsoft Word and Excel for Windows.
- Must be able to work hours 8:15am-4:45pm AZT.
Benefits:
Integra Connect, LLC provides a comprehensive benefits plan
- Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
- Paid Time Off
- 401k with employer match
- Paid Holidays and Floating Holiday
Equal Opportunity Employer
