FilterPure of Tampa is looking for Retention Specialist!
About the Role
We are seeking a motivated and customer-focused Account Manager / Retention Specialist to join our growing team in Tampa.
This role is responsible for reducing customer churn, increasing customer lifetime value, and strengthening long-term customer relationships. You will proactively engage with existing customers, resolve issues, and identify opportunities to retain, renew, and grow accounts.
If you are persuasive, analytical, solution-oriented, and confident handling objections — this is a strong growth opportunity.
What You’ll DoCustomer Retention & Engagement
- Proactively engage existing customers to prevent cancellations
- Handle inbound and outbound retention calls, emails, and messages
- Identify customer concerns and present effective solutions
- Build long-term relationships that increase loyalty and satisfaction
Account Management
- Manage assigned accounts and retention pipeline
- Present retention offers, incentives, and alternative solutions
- Identify upsell and cross-sell opportunities when appropriate
Problem Resolution
- Address complaints and escalations professionally and empathetically
- Collaborate with Sales, Operations, Billing, and Support teams
- Handle customer returns when necessary
- Advocate for customers while aligning with company policies
Data & Reporting
- Track retention activity and outcomes in CRM
- Monitor churn trends and report insights
- Meet or exceed retention, renewal, and revenue goals
- Maintain accurate customer records
What Success Looks Like
- Strong customer retention rate
- Reduced churn rate
- High renewal percentage
- Revenue retained
- Upsell / cross-sell conversion
Qualifications
Required:
- 1–3+ years experience in retention, customer success, inside sales, or account management
- Strong communication skills (verbal & written)
- Proven objection-handling ability
- Customer-first mindset
- CRM experience
- Ability to manage multiple accounts and priorities
Preferred:
- Experience in subscription-based or service-driven industries
- Background in renewals or account management
- Familiarity with churn analysis and retention strategies
Skills We Value
- Relationship building
- Active listening
- Negotiation & objection handling
- Time management
- Data-driven decision making
- Emotional intelligence
- Attention to detail
What We Offer
- Competitive base pay + performance incentives
- PTO after 90 days
- Supportive, team-oriented work environment
- Long-term growth opportunity
This job is on site - Not Remote or Hybrid
Must have experience in Customer Service
Must be able to work a CRM
Competitive Hourly Rate
No Weekends
Opportunity for advancement
