Remote
Description
Schedule: Tues-Sat, 40 hours/week
Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo.
We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).
Summary: The Card Services department is responsible for the administration of Travis Credit Union’s (TCU) debit, credit and ATM card services. TCU’s Card Services Specialists are actively engaged with both TCU members and TCU back office departments in the delivery of member support to card service users by responding to member inquiries related to credit, debit, and ATM card account activity.
Profile:
- Delivers best-in-class member and employee service through prompt response to complex inquiries.
- Proactively seeks solutions to common member needs surrounding debit, credit, and ATM card billing errors, card orders, declined transactions, disputed charges, card fraud and limit increases within regulatory and procedural timeframes through use of card program knowledge.
- Complies with all applicable regulations such as The Card Act, Bank Secrecy Act, Reg. Z, and Reg. E related concepts, procedures, regulations and compliance requirements.
- Produces, understands, and manipulates large amounts of data to isolate fraud trends.
- Verifies and corrects card records across multiple systems as needed throughout each day.
- Processes daily settlements and has full working knowledge of the chargeback process, including origination, re-presentment, and pre-arbitration.
- Monitors reports and correspondence via member contact for discrepancies.
- Monitors all inserts and plastics inventory.
- Actively engages with accounts and General Ledger balance processes.
Not all functions/tasks are listed above; however those listed are considered essential.
Skills:
- Professional written, verbal, and interpersonal communication skills to problem solve with tact and diplomacy.
- Knowledge of Visa regulations, dispute/chargeback procedures, and the technical aspects of card processing.
- Good organizational skills.
- Proven experience of working in a fast-paced, team-oriented environment.
- Proficient in Microsoft Office products.
- Strong data entry and analytic skills.
Reporting and Experience:
- Reports directly to Supervisor/Manager, Card Services.
- This position has no supervisory responsibilities.
- HS Diploma or equivalent.
- Minimum 1 year of customer service experience, and/or minimum 1 year inbound call center experience, and/or minimum 1 year in cardholder data environment.
Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature.
Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.
Compensation: Base hourly starting range is commensurate with experience.
- Grade 8: $21.57/hour -$26.65/hour
Our compensation philosophy considers various factors, including the scope and responsibilities of the position, as well as a candidate’s experience, education/training, and key skills.
Benefits:
At Travis Credit Union, we prioritize the well‑being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.
Eligible employees enjoy a robust benefits package, which includes:
- Competitive medical, dental, and vision insurance
- Mental health and wellness programs
- Employee performance incentive plan
- Merit-based salary increases
- 401(k) program with immediately vested employer match
- Generous holiday and vacation policies
- Exclusive TCU perks such as employee loan and credit card discounts
Travis Credit Union is an Affirmative Action Employer.
EOE / Individuals with Disabilities / Veteran Status
