Remote
Job Description
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.
We are looking for an amazing Coordinator, Promotional Support to fill this role, which is based remotely. This position is responsible for supporting the relevant Revenue Management teams by providing expertise in relation to the creation, communication, and support of our pricing & promotions. This role is critical in ensuring the product team delivers what is communicated through public offers, emails, direct mail and other communication channels.
Here is a summary of what Princess is looking for in its Coordinator, Promotional Support. Is this you?
Responsibilities
- Execute the promo build in Polar using self-created upload documents for each new campaign and/or set of promos.
- Gather information from Product Teams (PTs) and Market Planning about how each new promotion and program releases are intended to work, including, but not limited to, pricing (CPRO), terms (PPCs), recaps (UTXT), and limits (CINV).
- Oversee testing process to ensure desired outcome is attained before going “live”.
- Liaise with internal experts (including CSUS) on the best way to set up each promo (flags, exceptions, etc.) to achieve the goals of PTs and minimize Customer Service impacts.
- Identify, research, and resolve questions and errors relating to promotions and Polar system data. Take support calls from Customer Service, Customer Relations, and Group Services as the first line of contact within the department.
- Performs other duties as assigned.
Requirements
- High School Diploma/GED
- Strong knowledge of the POLAR Reservation System
- Must have excellent proofreading skills
- Good Excel and Outlook Skills
- Excellent interpersonal skills and written communication skills
- Attention to detail and organizational skills
- Leadership, engagement, collaboration and other necessary skills.
- Must be able to adapt to change, be flexible with changing priorities
- Team player comfortable forging and maintaining relationships with colleagues in other departments
- Quick learner
- Professional demeanor, highly proactive with a positive attitude
- Work beyond normal business hours may be required occasionally to support business needs, projects, or operational support that may be required outside of normal business hours or on weekends
- Ability to self-manage time and tasks
- Must be proficient in Microsoft Excel and Microsoft Word
- Minimum of 2 years’ related experience
- Strong knowledge of the POLAR Reservation System
What You Can Expect
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
