Remote
About Nox Health
Simply put, we believe in the power of sleep.
As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.
Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.
Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.
About the role
The Navigation Coordinator position will be responsible for answering and directing all incoming calls to Care Management Operations. The position requires stellar critical thinking skills as the main responsibility of the Navigation Coordinator is answering calls in a timely manner and either providing simple, essential problem solving for a patient or directing them to the appropriate department (or URL) to move them further through the funnel.
This employee will also be assigned/miscellaneous operational projects or tasks within Care Management Operations.
The schedule is Monday-Friday - may be variable but current hours are 12:30-9:00pm ET.
What you'll do
- Schedule tele consults, appointments with Medical Managers and acclimation case holders with the Behavioral Care Team.
- Prepare and fax documentation for regulated patients.
- Resupply eligible patients.
- Complete assigned tasks and projects quickly and with consideration to appropriate priority.
- Provide general support for tools created with G Suite (or Microsoft Office/Office 365) utilized by staff.
- Respond and assist customers with inquiries and/or problem resolution.
- Work effectively as a team member.
- Communicate effectively via phone, video conferencing, email and text.
Qualifications
- Customer service experience in a high volume healthcare environment.
- Call Center experience a plus.
- Excellent critical thinking skills.
- Highly attentive to detail.
- Highly competent in understanding general system processes and logic.
- Ability to read and understand standard operating procedures and work descriptions in English, which includes HIPAA and system security policies and procedures.
- Ability to correspond professionally through email and other applications.
- Ability to speak clearly and effectively to employees of the organization, vendors, patients or other practices (over the phone or in-person).
- Ability to effectively communicate in a high pressure environment.
- Ability to understand medical practice terminology or internal workflow terminology, as needed.
