US Remote
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
Job Description:
As a Account Support Associate at Pitney Bowes, you will interact with clients to resolve complex billing issues. A successful Account Support Associate is an excellent listener who can quickly identify and resolve pain points of high-value clients. You appreciate and value navigating client interactions with patience and in a friendly manner.
The compensation for this position is $17/hour
Shift: M-F 8am-4:30pm CST
You are:
- Passionate about client success and see opportunities where others see challenges.
- A forward thinker who acts with purposefulness and speed and is committed to championing new ideas, strategies or concepts, to ensure teams succeed
You will:
- Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat
- Collaborate with other departments to solve client issues
- Find root cause to prevent repeat issues
- Collect on accounts where appropriate
- Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate
Your Background:
As a Account Support Associate, you have
- Strong analytical and organizational skills
- Highly organized with ability to multitask and manage change
- Demonstrated ability to manage your workday with little guidance
- Strong verbal and written communication skills for discussing topics with clients with great attention to detail
- Active listening skills to determine customer needs and a best course of action
- Ability to be patient and friendly with all types of customers
- Flexibility and adaptability to work in a fast-paced environment
- Familiarity with computers and telephone etiquette
- Ability to troubleshoot issues and provide clear and concise directions to customers
- High School diploma or equivalent
- A strong working knowledge of Customer Relationship Management (CRM) tools
Our Team:
SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.
Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents.
We will:
• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally(PB Live Well)
Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.
All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
