Fully Remote • Remote Worker
Job Type
Full-time
Description
CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with nearly 800,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in nearly 18,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).
Purpose
As the Renewal Coordinator, EMS/ WeTip , you play a pivotal role in collaborating with CENTEGIX EMS/WeTip customers. You own and drive the customer journey for your portfolio, ensuring a high level of satisfaction, engagement, and optimal utilization of the CENTEGIX EMS and Wetip system. As the critical link between CENTEGIX and our valued customers, you are deeply passionate about delivering successful outcomes and driving customer success. Your attitude and commitment to delivering an exceptional customer experience makes you a true CENTEGIX ambassador. Your positive and personable approach positions you as a trusted advisor, fostering robust, long-term relationships with both customers and internal stakeholders.
Position Responsibilities
- Renewal Management: Lead contract renewals for EMS/WeTip only customers, managing the full cycle renewal process, to ensure timely contract renewal.
- Account Management: Configure and provision EMS/WeTip licenses and services for existing and renewal customers. Improve and optimize existing systems as required.
- Client Relationship Management: Establish strong and multi threaded relationships with existing EMS/WeTip customers, serving as their main point of contact and building a deep understanding of their unique needs and objectives.
- Customer Success: Ensure overall customer satisfaction and success by proactively engaging with customers to drive best practices, address any concerns, or issues promptly and effectively.
- Product Expertise: Develop a deep understanding of CENTEGIX EMS/WeTip products and their applications to offer valuable insights and solutions to customers. Serve as SME on EMS/WeTip solutions and best practices for the account management team.
- Customer Feedback: Gather client feedback and insights to relay to the product and development teams, contributing to product improvement and enhancement efforts.
- Client Communication: Regularly communicate with clients to provide product updates, industry trends, and other relevant information to foster a positive client experience.
Requirements
- 3+ years of Account Management / Customer Success or other relevant client facing experience.
- Track record of versatility, flexibility and an ability to leverage focus behavior to manage multiple priorities in a dynamic environment.
- Natural curiosity with a continuous improvement mentality.
- Demonstrated ability to proactively interpret trends to find opportunities, think critically and develop compelling action plans.
- Proven obsession with customer satisfaction.
- Excellent verbal and written communication skills.
- Experience communicating with end product users, technical teams, and executive management.
- Ability to multitask, prioritize, and manage time effectively.
- Demonstrated ability to understand and discuss technical concepts, manage trade-offs, incorporate feedback, and evaluate opportunistic new ideas with internal and external stakeholders.
- Highly proficient in MS Office, Google Sheets, and CRM. Salesforce preferred.
- Dedicated home of?ce space
What’s in it for you?
- Remote first work environment; we offer workplace flexibility
- Participation in company wide discretionary bonus
- Fifteen days of PTO plus twelve company holidays
- Three days of paid Sick Leave and one floating holiday
- Monthly device(s) reimbursement
- Up to $2500/year reimbursement for eligible education expenses
- We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
- 401(k) Plan with 4% employer contribution to help you plan for the future
- Employee Referral Bonus
- Charitable Program Match
CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate
