Remote
Position Overview:
The Scheduling Coordinator is a critical role within NextMed, ideal for individuals with experience in high-stakes coordination roles. This position requires a high degree of command-and-control skill to coordinate the scheduling of lithotripsy procedures and manage the efficient deployment of Technologists nationwide. Candidates should excel in quick, strategic problem-solving and be adept at making real-time decisions under pressure to ensure that patient needs are met without interruption.
Who We Are:
At NextMed, we lead the way in coordinating complex logistics for outpatient urology procedures across the United States, driven by data insights and a commitment to unmatched patient care. Our team holds strong relationships in the healthcare sector, consistently delivering reliable, responsive, and high-quality services nationwide.
Who You Are:
You are a compassionate problem-solver with a deep commitment to patient care. You understand that each interaction is an opportunity to make a difference in someone’s life, and you approach every challenge with a sense of urgency, empathy, and resilience. Prioritizing patient needs comes naturally to you; you’re the type of person who always thinks two steps ahead, anticipating issues before they arise to provide seamless, responsive care.
Your problem-solving skills are second to none—you thrive in dynamic, sometimes unpredictable environments, where you’re quick to analyze and respond to complex situations. When faced with challenges, you stay calm and focused, finding innovative solutions that benefit patients and their families. Whether collaborating with colleagues or working independently, you are a proactive team player with a flexible mindset, dedicated to improving both patient outcomes and their overall experience.
If you are motivated by a purpose-driven role, where each day brings new opportunities to put others first and make a tangible impact, you’ll find yourself right at home with us.
Key Responsibilities
- Nationwide Technologist Coordination: Take command of Technologist scheduling across 700 facilities in 35 states, similar to managing a dispatch or operations center, ensuring all resources are efficiently and effectively allocated to support uninterrupted patient care.
- Complex Problem Solving and Crisis Management: Act swiftly and decisively in high-stakes situations, much like an emergency dispatcher, using logistical expertise to address last-minute scheduling conflicts, cancellations, or urgent changes.
- High-Stakes Decision-Making: Exercise sound judgment and leadership to prioritize and address multiple scheduling needs, making critical decisions in real-time as demands arise from various locations across the country.
- Interdepartmental Communication and Coordination: Serve as the central communication point, coordinating with internal departments, doctors' offices, and facilities to ensure all parties are aligned and informed.
- Emergency Response and On-Call Availability: Be prepared to respond to urgent scheduling needs, exercising a high degree of situational awareness and control, similar to an operations specialist in emergency or high-security environments.
- Precision in Resource and Equipment Management: Track and manage essential equipment, including monthly radiation badges for Technologists, maintaining an organized, systematic approach to resource deployment and tracking.
- Proactive Issue Identification and Reporting: Detect and report critical scheduling issues to management promptly, providing well-thought-out solutions and ensuring a clear understanding of the logistics involved.
- Additional Responsibilities: Embrace other assigned duties, contributing to team goals with a strong command of scheduling logistics and operational awareness.
Minimum Qualifications
- Education: High school diploma or GED (or equivalent working experience).
- Skills:
- Exceptional problem-solving and crisis management skills, with the ability to quickly analyze and resolve high-stakes logistical issues.
- Strong command-and-control capabilities, similar to those in roles like dispatch, yard coordination, or operations management.
- Excellent verbal and written communication skills for conveying critical information efficiently.
- High level of organizational ability to handle complex, high-volume scheduling with precision.
- Proficiency with standard office software and equipment; familiarity with medical terminology is a plus.
- Ability to perform under pressure and make informed decisions with tight time constraints.
What We Offer
- Competitive Pay
- Comprehensive Benefits:
- Medical, dental, and vision insurance options
- Company-matched 401(k) plan
- Paid training
- Paid vacation and sick time
- Company-provided laptop, phone stipend, vehicle, and equipment
- Independent work environment that rewards initiative and decisive action
- The opportunity to make a measurable impact on patient quality of life by ensuring efficient care delivery across the country
Pay Range: $18 - $20 per hour
