Join a dynamic sales team at one of San Diego’s Top Workplaces!

We are seeking an experienced and motivated Client Success Coordinator to join our textbook adoption sales team. In this role, you will work closely with university professors, department heads, and administrators to drive repeat textbook adoptions, encourage new course adoptions, and provide expert guidance on integrating our digital learning tools with Learning Management Systems (LMS). Your focus will be on building lasting relationships with existing clients, ensuring seamless adoptions, and growing revenue through strategic account management.

Key Responsibilities:

Client Relationship Management: Act as the main contact for faculty and academic departments, ensuring satisfaction with adopted textbooks and courseware.
Renewal & Repeat Business: Drive repeat adoptions and confirm new orders for subsequent academic terms, fostering ongoing client engagement.
Adoption Strategy: Collaborate with professors to recommend textbooks and courseware that meet course needs, identifying opportunities for enhanced offerings to maintain and boost sales. Ensure a smooth transition from initial adoption to subsequent terms.
Sales Goals: Partner with Sales Specialists to achieve territory sales goals, focusing on Active Learning adoptions and Inclusive Access distribution. Meet targets for new course adoptions, program referrals, and customer referrals.
Product Demos: Deliver engaging virtual presentations to showcase the value of textbooks and Active Learning course materials.
Data-Driven Insights: Analyze sales data to uncover opportunities for increased client engagement, cross-selling, and expanding adoptions across departments.
Customer Success: Address existing customer needs, resolve challenges, and recommend solutions that support academic goals. Assist faculty in integrating Active Learning courseware into Learning Management Systems and provide troubleshooting support to ensure seamless access for students and instructors.

Qualifications:

3+ years of experience in sales, account management, or customer success, ideally within higher education or publishing.
Familiarity with the higher education landscape and textbook adoption process.
Experience working with Learning Management Systems (Canvas, Blackboard, Moodle) and supporting LMS integration for digital courseware.
Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
Exceptional verbal and written communication skills, with the ability to build relationships and influence decision-makers in higher education.
Proficiency with CRM systems and data analysis to track interactions, sales metrics, and account growth opportunities.
A self-motivated individual who thrives in a fast-paced, target-driven environment.
Ability to work collaboratively with cross-functional teams to support clients and drive adoption growth.

Why Join Us?

Be part of a mission-driven company that is shaping the future of education by providing innovative, high-quality learning solutions.
Work with a diverse range of clients, from small colleges to large universities, helping them enhance the learning experience for students.
Competitive salary, benefits, and opportunities for career growth in a supportive and forward-thinking environment.
Collaborate with a passionate, creative team that values collaboration, innovation, and continuous improvement.

Compensation: Salary ranges based on assigned professional levels and experience. Junior Professional Level I total compensation (salary plus bonus) is $50k at goal (bonus is uncapped), up to $55k at Professional Level I range. There is significant growth opportunity within the sales team which includes promotions for additional responsibility, salary, and bonus potential.

Reports to: Director of Sales

Status: Full-Time, Non-Exempt

Start Date: Immediate

Location: For those local to San Diego County, this role will initially be in-office in Solana Beach, with the potential for a hybrid / remote schedule after goal attainment. Permanent remote applicants will also be considered.

Cognella supports a flexible, hybrid work schedule for San Diego employees, balancing remote work with the benefits of in-person collaboration. Remote employees should have a home workstation with space to accommodate company-provided equipment, including dual monitors and a laptop, in a distraction-free environment. Telecommuting policies are subject to change at Cognella’s discretion.

Cognella, Inc. is an Equal Employment Opportunity (EEO) employer.

Cognella

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Client Success Coordinator