Remote
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
DataBank’s Billing Specialist will be responsible for accurately billing and managing customer accounts. In this position, the individual will manage customer account information, process customer orders to billing, reconcile discrepancies, assist collections as necessary for payment of invoices.
Responsibilities:
- Ensuring accuracy of customer data
- Account audits & clean up
- Billing of Customer orders
- Coordination with Sales team for accuracy of contract terms and management of contract data in DataBank systems Validation of Billing dates/term with Implementations and Service Delivery
- Reviewing and providing SLA Credits
- Reviewing and validating all billing disputes & credit requests; along with seeking required approvals, and issuing credits
- Assisting customers with Portal understanding and use as necessary
- Auditing of Monthly Invoices before sending to customers
- Applying usage based service charges to invoices as necessary
- Auditing and validating accuracy of usage based services
- Maintaining tickets with a 24-48 hour response time
- Calculating and billing ETF (early termination fees) where applicable on termination orders
- Understanding and adhering to the Billing policies and processes
- Performing other duties as necessary
Qualifications
- High School Diploma
- 1-3 years’ experience in an Accounting or Finance role. Collections and/or Billing experience a plus
- Excellent customer service and communication skills ; both written and verbal
- Adherence to deadlines
- Ability to interpret and enforce contract terms
- Intermediate and/or Advanced MS Excel required
- NetSuite and/or Epicor experience a plus
- Project experience a plus
- Excellent time management and attention to detail
Benefits
- Health, Dental, Vision packages
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- 401k with company match
- Paid Time Off and Paid Holiday
