Remote
Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.
As a Scheduled Coordinator you will be working closely with Field Managers, Parts Managers, and Service Delivery Coordinators, the Scheduler monitors the regional work order pipeline, coordinates site access and escort requirements, and ensures all parts-dependent jobs are scheduled with consideration of ETA and project urgency. This role supports both enterprise and national accounts and contributes directly to operational success and customer satisfaction.
Key Responsibilities:
- Monitor regional work order pipelines and prioritize scheduling based on due dates, technician availability, and skill requirements.
- Coordinate with Field Managers and Technicians to ensure proper job assignment and readiness.
- Arrange site access and escort requirements, ensuring technicians can enter sites without delay.
- Collaborate with Parts Managers to track part ETAs and schedule jobs accordingly to minimize downtime and align billables with incurred costs.
- Communicate regularly with Service Delivery Coordinators to keep them informed on scheduling status, especially for enterprise and national accounts.
- Maintain accurate records of scheduled jobs and updates within cloud-based platforms.
Follow divisional and regional guidance on utilization rates and ensure targets are consistently met.
Qualifications:
- Minimum 3–5 years of experience in service scheduling or field operations
- Proficiency in Microsoft 365 (Excel, Outlook, Teams, etc.)
- Experience with cloud-based scheduling platforms (e.g., NetSuite, Salesforce)
- Strong understanding of technician utilization, job costing, and service delivery timelines
- Excellent time management, multitasking, and problem-solving skills
- Effective communicator with ability to coordinate across cross-functional teams
- Familiarity with parts logistics and ETA coordination is a plus
- Detail-oriented with a proactive mindset and ability to work independently
Hourly Compensation - $22/hr.-$28/hr.
What We Offer
Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
