Remote
We Could Use Someone Like You in Our Crew.
ModSquad has partnered with a game development studio best known for long-running, community driven MMOs. The team is deeply focused on player experience, live service support and maintaining safe, engaging online worlds for a global player base.
We're seeking Customer Support Specialists to assist players in live MMO environments. This role supports player inquiries through ticketing systems to resolve account, gameplay and technical issues.
Project Hours (All Times Pacific):
24/7 (Monday - Sunday)
7am and 4pm PST
Commitment:
15 hours per week (4 hour weekend availability required)
90 days (as needed)
Orientation Begins:
ASAP
Language:
English
What Are We Looking For:
- A passionate gamer who engages with both newer and older games, especially classic MMOs
- Has a great personality and highly detail-orientated
- Comes to work ready to go and fully committed to surpassing expectations
- Has a knack for solving problems quickly and efficiently
- Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
- Customer-friendly demeanor with a flexible attitude
- Reliable, trustworthy, and dependable
- Experience with technical support
- Excellent written and verbal English communication skills
- Experience with web-based research
- Experience working with company escalation policy
Workspace Requirements:
- A dedicated laptop or desktop with Windows 11 or newer (Chromebooks and MacBooks do not meet the requirements for this project)
- Minimum of 16 GB RAM
- Available disk space of 30GB+
- Dedicated AMD or NVIDIA graphics card
- Dual monitor setup
- Ability to download and run "FortiClient" vpn
- Reliable internet connection
- Required internet browsers: Microsoft Edge and Firefox
- Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
