Evening Intake Coordinator

Grace Community Care and Homes Inc. • Remote • 9h ago

Schedule: Monday–Friday, 5:00 PM–9:00 PM (20 hours/week)
Location: Remote or Hybrid

Role Summary

Grace Community Care & Homes is seeking a dependable and compassionate Evening Intake Coordinator to manage new client intakes during after-hours. You’ll help families complete eligibility forms, verify Medicaid enrollment, and prepare cases for the day team to process.

Responsibilities

Answer evening calls, emails, and messages from prospective clients and support coordinators
Conduct Housing Supports and DDD intakes via phone or Zoom
Enter data into Therap, HMIS, or intake tracking systems
Verify Medicaid (NJ FamilyCare) coverage and MCO (Aetna, Horizon, Wellpoint, UHC, Fidelis)
Prepare intake documentation for Prior Authorization and Billing teams
Maintain confidentiality and ensure HIPAA compliance

Qualifications

Experience in healthcare, social services, or community-based programs preferred
Knowledge of NJ Medicaid, DDD, or housing-related supports is a plus
Strong communication and documentation skills
Self-motivated, dependable, and able to work independently
Tech-friendly (Therap, Acuity, Google Workspace)
Prior experience in Medicaid, DDD, or human services intake strongly preferred
Detail-oriented with excellent written and verbal communication
Comfortable with data entry and client tracking systems (Therap, HMIS, Excel)
Able to maintain confidentiality and follow HIPAA guidelines
High school diploma or associate’s degree minimum

Job Type: Part-time