Job Description
Company Overview
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.
Be part of a team that makes a real difference.
Job Description
This is a full-time, work-from-home position. This role may be performed remotely from anywhere in the United States.
Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, mileage and travel reimbursement when applicable, Employee Assistance and Referral Program, and hands-on training with experienced negotiation and operations leaders.
Join our high-energy negotiations team and help drive savings for our insurance carrier clients while supporting prompt payment to healthcare providers. As a Negotiator, you will serve as a liaison between medical providers and insurance carriers, selling our prompt-pay negotiation services over the phone and accurately processing bill information in a fast-paced, production environment. In this role, you will:
- Handle high-volume inbound and outbound calls (including to medical offices, billing departments, and other providers) to present and "sell" our prompt-pay program and secure appropriate discounts.
- Accurately enter and update bill and provider data in our systems while speaking with providers, maintaining speed, accuracy, and minimal errors.
- Review bills received electronically (EDI) from insurance carrier clients, verify key details, and determine next steps for negotiation and processing.
- Clearly explain our prompt-pay offering, timelines, and terms to providers and billing contacts, addressing questions and overcoming objections in a professional, customer-focused manner.
- Conduct research and basic skip tracing when bill or provider information is incomplete, including looking up NPI numbers, confirming provider locations, and identifying correct billing contacts or offices.
- Work in a call center–style, production environment, managing a personal queue of bills and achieving established productivity and quality expectations (e.g., bills handled per hour, call volume).
- Collaborate with team members, offshore vendor partners, and operations leadership to resolve issues, share information, and support department goals.
- Follow established procedures and guidelines while adapting to updates in processes, systems, and client requirements.
- Independently organize and prioritize daily workload to meet schedules, service levels, and production targets.
- Complete other duties as assigned, which may include special projects, additional research, and supporting teammates during high-volume periods.
Qualifications
Minimum Education: High school diploma or equivalent. Additional coursework or training in business, healthcare, insurance, or related fields is a plus.
Experience: 1–2 years of experience in sales, call center, or other high-volume, production-based environments preferred. Experience with data entry, data processing, or working in an insurance/medical billing setting is a plus.
Skills: Strong verbal communication and phone presence with the ability to confidently sell services to medical professionals. Ability to work efficiently in a fast-paced, production environment handling high call volumes (both inbound and outbound). Accurate and fast typing/data entry skills while talking on the phone. Strong attention to detail and comfort with repetitive tasks. Basic computer skills, including working within multiple systems and applications simultaneously.
Internet: Must have reliable high-speed internet to support voice and data applications in a remote work environment.
Benefits
We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $16.90 - $20.50 hourly, and will be based on a number of additional factors including skills, experience, and education.
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
