Role Overview
Reporting to the VP of Operations, the Manager, Operations Transformation is a highly strategic individual contributor role responsible for shaping and advancing next-generation operating capabilities across Revenue Operations, Sales Enablement, and Variable Compensation.
This role is designed to focus on the important but not urgent work required to sustain execution excellence today while intentionally building the capabilities needed to win the future. The Manager will lead AI-enabled transformation, continuous improvement, and operating model evolution by owning complex initiatives end to end and acting as a senior integrator across the Operations organization.
Key Responsibilities
1. Your Responsibilities
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
Success Measures (First 12–18 Months)
- Sustained adoption of AI-assisted and automated workflows across Operations.
- Material reduction in manual, low-value work and improved operational consistency.
- Clear, credible vision for next-generation Revenue Operations capabilities with defined pathways forward.
- Strong cross-functional alignment and momentum on transformation priorities.
Qualifications & Experience
Required
- Bachelor’s degree or equivalent practical experience.
- 6+ years of experience in Revenue Operations, Sales Enablement, Variable Compensation, or closely related operational roles.
- Proven track record of owning and delivering complex, cross-functional initiatives end to end.
- Strong analytical capability, including the ability to work with data to generate insight, diagnose issues, and guide decisions.
- Demonstrated experience leveraging modern operations technologies, automation, and AI-assisted workflows.
- Strong communication skills with the ability to influence senior stakeholders.
Preferred
- Direct experience designing or implementing automation or AI-enabled operational solutions.
- Deep familiarity with Salesforce and adjacent operations technologies.
- Experience contributing to enterprise-scale transformation or operating model evolution.
U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.
