Customer Success Manager (US Remote)

Five9 • Full-time • Remote (United States) • $55.70k - $129.40k / year • 2h ago

Remote

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner.

Key Responsibilities:

Being the trusted partner for the customer on use-case and product functionality
Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
Apply an understanding of Five9s products, services, and support processes
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Assist with high severity requests or issue escalations as needed

Key Qualifications:

Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred
Ability to discuss, understand, and work within complex project and processes
Proven ability to manage multiple projects at a time while paying strict attention to details
Excellent listening, verbal and written communication skills
Must be self-directed and self-motivated

The US base salary range for this role is below.

$55,700 - $129,400 USD