Job Details
Description
Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.
We’re excited to announce an opportunity to advance your career as a Contact Center Associate I.
Primary Responsibilities.
- Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact.
- Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
- Relaying delivery information to clients
- Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
- Fields inbound support calls for partner sites
- Troubleshooting and answering general questions related to client ticket requests
- Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
- Coordinates delivery updates with clients
- Communicates with other internal departments as necessary
- Other tasks as assigned by management
Required Experience.
- At least one year of experience working in a high volume call center job.
- At least one year of experience in a professional customer service position
Other Requirements.
- This position is 100% remote. Candidates must have a home office setup to be able to work remotely.
Shift
- 100% remote....different shifts are available.
- Full time
- At least one weekend day (Saturday or Sunday) required
This position is Eligible for monthly performance based bonuses that rewards excellence.
