Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.
Responsibilities
Call Center Associate I - Interactive (Must Reside in Rhode Island )
- After the initial training period this position will be a work from home (remote) position.
- You will be required to have a high-speed internet connection with a hard-wired connection into your router. The employee pays this service.
- A safe and quiet place to work using company provided equipment is also required.
Answer inbound calls, emails, and chats from online players and lottery customers.
Responsibilities:
- Answer calls, emails and chats providing friendly, prompt, accurate, level service to clients related to online wagering, financial history, payment registration, promotions, how to play, account registration, geo-location, KYC, mobile app, second chance entries, loyalty points, etc.
- Communicate with internal departments to resolve customers issue by conferencing or transferring calls as appropriate.
- Answer inquiries by identifying and assessing customer’s needs, researching, locating, and providing information.
- Maintaining player records by documenting all customers interactions in CRM tool with suitable call reason, issue, and notes
- Demonstrate a strong commitment to providing continuously exceptional customer service.
- 365 days per year call center, weekends and holidays required.
Qualifications
- High School diploma or equivalent
- 1 year of customer service experience within a call center or comparable industry preferred.
- Positive and customer-focused mindset
- Strong listening, analytical and critical thinking skills
- Ability to empathize with a customer and take ownership of an issue.
- Strong verbal and written communication skills
- Ability to make decisions and explain products and actions.
- Exceptional time management skills
- Detail oriented with a powerful sense of urgency.
- Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills.
- Must pass a security background check.
Success Profile
• Leading Complexity
• Leading People
• Leading the Business
• Leading Self
#LI-NA1 #US-REMOTE
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $24/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
