Remote USA
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Sr. Account Manager eBay Live
About eBay Live
eBay Live is building the future of shopping — where sellers and buyers connect through livestream that blend entertainment, trust, and community. It’s commerce with a heartbeat, powered by creativity and data, and built like a startup inside one of the world’s most recognized marketplaces.
We’re looking for an Account Manager to help sellers thrive within eBay Live broadcasts. You’ll be the trusted partner guiding top sellers after they launch — helping them grow audiences, drive GMV, and become category leaders.
This role combines relationship management, strategy, and performance coaching. You’ll help sellers improve stream quality, optimize their business operations, and connect their goals to eBay Live’s broader growth vision.
The Sr. Account Manager eBay Live plays a pivotal role in encouraging positive relationships with top strategic sellers. They also lead key initiatives to improve seller benchmarks, partnerships, GMV, and programming optimization. This position is dedicated to accelerating the growth of sellers through consultative partnerships and knowledge sharing, focusing on the most strategic and vital relationships within the assigned categories.
Key Responsibilities
Strategic Seller Partnership:
- Cultivate and maintain strong relationships with eBay Live sellers through regular business reviews and strategic consultations, leading some of eBay’s largest and most successful accounts.
- Develop comprehensive strategies for enterprise sellers to ensure successful platform integration and early growth.
- Analyze seller business data to identify growth opportunities and potential risks.
- Create and implement customized business plans to help enterprise sellers achieve their growth targets.
- Provide advanced platform knowledge and selling strategy consultation
- Develop and implement optimizations to seller’s eBay live programming and schedule.
- Collaborate with cross-functional teams to resolve complex seller issues.
- Guide sellers through changes to rules and system updates while ensuring compliance.
- Track and analyze seller performance metrics to ensure growth targets are met.
Strategic Focus on Understanding Business & Leadership
- Organize and complete large-scale seller central initiatives through cross-collaboration with business unit partnerships.
- Develop standard process sharing programs across the seller community.
- Investigate and analyze new policy and platform impacts on enterprise sellers.
- Lead initiatives to establish and carry out seller protocols.
- Measure and report on the effectiveness of educational initiatives.
Position Qualifications
- Minimum of 4+ years of experience in e-commerce and account management.
- Excellent influencing and presentation skills.
- Strong project management and organizational skills.
- Advanced knowledge of Google Workspace.
- Strong analytical and critical thinking capabilities.
- Proven ability to build and maintain relationships with enterprise-level clients.
- Extensive knowledge of e-commerce industry trends and standards.
- Demonstrated leadership skills and ability to work independently.
- Consistent track record of high performance and team ranking.
- Recognized as a strong cross-functional leader and collaborator.
- Executive-level verbal and written communication skills, including the ability to tell a compelling story backed by data.
- High degree of ownership and dedication to achieving results.
- Strong adaptability to shifting priorities and business needs.
- Self-motivated to see opportunities and challenges within the business.
- Data-driven approach to planning and decision-making, with comfort in handling data, analytics, and modeling. Strong understanding of P&L.
- Organized problem solver who balances attention to detail with efficiency.
- Strong understanding of digital advertising and a desire to become an expert.
- Willingness to become an industry expert, engage directly with customers, and a strong desire to contribute to eBay's growth.
Core Competencies
- Customer Focus: Innovates in customer service approaches and anticipates seller needs.
- Critical Thinking: Ability to analyze complex business situations and develop effective solutions.
- Results Driven: Consistently achieves above-average results despite obstacles.
- Communication: Excellent presentation and interpersonal skills.
- Strong organizational skills.
The base pay range for this position is expected in the range below:
$86,800 - $150,100
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
