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Patient Care Associate

LYP Contact Center • Full-time • Remote (United States) • 6h ago

Grow your career with us!

§ Do you enjoy connecting with people in a compassionate manner?

§ Are you a strong communicator who thrives when helping others?

§ Do you want to work for a company that values its employees and its culture?

This could be a good fit for you - and for us!

LYP Health Management (Love Your Patient) frees up physicians to focus on patient care. We put our best effort forth every day because we believe in better. We believe in creating a better patient healthcare experience. We believe in helping our clients run a better, more efficient practice. We believe in helping employees create a better future for themselves and their families.

As a Patient Care Associate at LYP you will be helping to improve the healthcare journey for patients. Our associates schedule patient appointments, prepare for upcoming visits and connect them with their doctors.

We are the first point of contact a patient has with their provider. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We use a guided computer-based workflow that directs associates through the collection of information necessary for better patient care.

Important Attributes for a Patient Care Associate:

§ Positive, empathetic attitude, a true customer service mindset, and a desire to help people

§ Excellent written and verbal communication with team members and patients

§ A willingness and commitment to learn new things and grow new skill sets

§ The ability to work with multiple monitors and navigate the software

And of course, your skills & proficiencies! This should include:

§ High School Diploma/GED

§ Minimum 1-year experience of customer service experience

§ Strong knowledge of Microsoft Office 365

§ Strong knowledge of working with remote platforms (EMR systems, PatientSync, Phone Systems, Microsoft Teams)

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