Department: Information Technology
Role Summary
The Manager, Corporate Network Services is responsible for the design, reliability, security, and day-to-day operation of the company’s corporate and enterprise network environments. This role leads the corporate networking function supporting offices, campuses, remote workforce connectivity, and internal services, while maintaining clear separation from customer-facing or product cloud networks.
The role combines hands-on technical leadership, people management, and vendor oversight, ensuring high availability, performance, and compliance across all corporate network services.
Key Responsibilities
Network Operations & Architecture
- Own the design, deployment, and operation of corporate LAN, WAN, Wi-Fi, VPN, and firewall infrastructure
- Ensure network availability, performance, and resiliency across offices, data centers, and remote users
- Lead incident response for network outages and drive root cause analysis and remediation
- Maintain network documentation, diagrams, and standard operating procedures
Security & Compliance
- Partner with Security, Compliance, and Risk teams to ensure corporate networks meet internal security standards and audit requirements
- Support audits and assessments (e.g., SOC, ISO, PCI adjacency) related to corporate IT environments
- Implement and enforce network segmentation, access controls, and monitoring best practices
- Ensure proper separation between corporate IT networks and other internal environments based on security, compliance, or operational needs
People & Vendor Management
- Lead, mentor, and develop a team of network engineers and administrators
- Manage relationships with network vendors, carriers, and service providers
- Own vendor selection, contract renewals, and service-level performance
- Coordinate with MSPs and external partners as needed
Strategy & Planning
- Develop and execute the corporate network roadmap aligned with business growth
- Plan capacity, redundancy, and lifecycle refreshes for network infrastructure
- Evaluate new technologies and recommend improvements to reliability, security, and cost efficiency
- Participate in budget planning and forecasting for network services
- Document architectural decisions, design intent, and implementation phases to ensure long-term continuity
Cross-Functional Collaboration
- Partner with IT Operations, End-User Services, Cloud/Platform teams, and Facilities
- Act as escalation point for complex or high-impact network issues
Required Qualifications
- 7+ years of experience in enterprise or corporate networking roles
- 2+ years of experience managing or leading technical teams
- Strong expertise in LAN/WAN, routing & switching, firewalls, VPNs, and wireless networks
- Experience working with enterprise network vendors, particularly Cisco and Palo Alto
- Familiarity with network security principles and audit support
- Strong troubleshooting, documentation, and communication skills
Preferred Qualifications
- Experience supporting multi-site or global corporate environments
- Exposure to Zero Trust or modern enterprise network architectures
- Experience partnering with security and compliance teams
- Exposure to configuration management, automation, or version-controlled network documentation
- Relevant certifications (CCNP, CCIE, PCNSE, or equivalent)
Success Metrics
- Network uptime and performance across corporate environments
- Mean time to resolution for network incidents
- Audit readiness and compliance outcomes
- Team effectiveness and operational maturity
- Vendor performance and cost optimization
Why This Role Matters
This role is critical to ensuring the stability, security, and scalability of the company’s internal technology foundation, enabling employees to work effectively while maintaining strong governance and risk controls.
- Health, dental, vision, life, and short/long-term disability insurance
- Paid vacation, holidays, and sick leave
- Competitive compensation and opportunities for advancement
- Retirement plan with employer contribution match
- Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
- One of San Antonio’s “Best Places to Work” for nine consecutive years
