We’re the Experience Design team working within TELUS’ Transformation & Product Excellence group. We partner with product, marketing, engineering, and others to deliver products that balance business goals, technical realities, and user needs - helping TELUS create experiences that are consistent, scalable, and put customers first.
At TELUS, user experience design is at the center of how we create world-class digital experiences. As a Staff UX Designer, you'll step into a rare opportunity: tackling TELUS' most complex customer challenges while shaping strategies, systems, and standards that define how design drives customer and business impact.
You will guide long-term design strategies across multiple portfolios - partnering with product, content, and engineering leaders to shape end-to-end experiences and influence executive priorities to ensure UX strategy is embedded in critical business decisions.
You'll define and scale design frameworks, systems, and governance models that raise design maturity across TELUS, while serving as a mentor and leader who drives innovation - helping practitioners grow their craft, navigate complexity, and embrace evolving design methodologies.
This role places you at the forefront of transformation - accelerating the way TELUS plans, creates, and measures experiences by integrating AI into design workflows and evolving how teams approach user-centered design. If you're looking for an opportunity to lead at scale, influence the future of UX design, and shape how millions of people connect with TELUS every day, this role is for you.
