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About TruHearing
TruHearing is a rewarding, fun and friendly, mission-based organization that makes a real difference towards improving people’s lives. Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.
TruHearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufacturers, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.
TruHearing is part of the WS Audiology Group (WSA), a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. The WSA portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
About the Opportunity:
This role exists to support our providers within the TruHearing provider network. .
What you can expect to be doing:
- Complete inbound and outbound phone calls from TruHearing’s clinic network and patients direct to assist with clinic referrals, placing and tracking orders, Echo support and other general requests.
- Follow up on interdepartmental issues, emails, and voicemails.
- Attend weekly one on one coaching sessions to align with company initiatives, training opportunities, and performance objectives.
- Cross-training Member Services agents for Provider Support qualification.
- Act as a backup to the Outbound and Chat teams
What skills you would bring:
In addition to exhibiting the TruHearing Values of Delight, Align, Enjoy, Improve and Be Tru, this role requires the following competencies:
- Customer Focus – Develops customer relationships over time, provides services and offerings in the right moment.
- Quality – Consistently meets quality standards of the organization with limited assistance
- Productivity – Meets productivity standards of the organization with appropriate support.
- Resilience – Maintains energy in the face of occasional strenuous work demands.
- Problem Solving – Identifies and recognizes common problems or concerns.
- Subject Matter Expertise – Demonstrates introductory understanding of products and services, directs people to the appropriate source for further information.
- Accountability – Operates autonomously in most situations, communicates limits and needs.
- Initiative – Acts proactively and independently in common situations, asks appropriate questions, offers appropriate suggestions.
What education or experience is helpful for success in this role?
Required:
- High School Diploma or equivalent.
- One (1+) years of experience in a call center or customer service role.
Preferred:
- Experience working in the healthcare industry, preferably directly with provider offices.
