Loss Drafts Inbound Call Center Associate - Remote - $19/hr

National General • Full-time • Remote (United States) • $20 - $25 / hour • 2w ago

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Loss Drafts Inbound Call Center Associate plays a key role in supporting homeowners who have experienced property damage and are navigating the insurance claims process. In this role you would be responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls, process complaints, and handle disbursement of claim funds.

Key Responsibilities

Handle Inbound Calls: Receive 30–50 calls daily from customers regarding property loss payments, which are issued after insurance claims are approved.
Assist with Claims Process: Help customers with check endorsements, property inspections, and special requests related to their insurance payouts.
Track and Monitor Claims: Ensure that insurance claims are properly processed and that repairs are completed on damaged properties.
Provide Empathetic Support: Calls often involve sensitive situations (e.g., damage from natural disasters or infrastructure failures), requiring a compassionate and professional approach.
Document Interactions: Accurately input call details and actions into tracking systems.

Education

• High School Diploma or GED

Experience

• 1-2 years experience (Preferred)

Customer Service

Call Center Experience

Call Escalations

Claims Experience

Documentation & Tracking

Supervisory Responsibilities

• This job have supervisory duties.

Compensation

Compensation for this role is $20 per hour

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