We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our fully remote team. In this role, you will build strong relationships with customers, ensure they achieve maximum value from our products or services, and act as a trusted advisor throughout the customer lifecycle.

The ideal candidate is an excellent communicator, problem-solver, and relationship builder who thrives in a remote environment.

Key Responsibilities

* Serve as the primary point of contact for assigned customers

* Onboard new customers and guide them through product adoption

* Build and maintain long-term customer relationships

* Monitor customer engagement and proactively address risks

* Identify opportunities for upselling, cross-selling, and renewals

* Track customer success metrics and prepare reports

* Collaborate with sales, support, and product teams to improve customer experience

* Ensure high customer satisfaction, retention, and loyalty

Qualifications

* Proven experience in customer success, account management, or customer support

* Strong communication and interpersonal skills

* Ability to manage multiple accounts and priorities

* Problem-solving mindset with attention to detail

* Comfortable working independently in a remote environment

* Reliable internet connection and home work space

* Ability to manage multiple accounts and priorities

* Problem-solving mindset with attention to detail

* Comfortable working independently in a remote environment

Benefits & Perks:

* Competitive hourly pay or salary

* Flexible work schedule

* Remote work

* Paid training and onboarding

* Opportunities for growth and advancement

* Paid time off (vacation, sick leave, holidays)

* Performance-based incentives or bonuses

* Health benefits (medical, dental, vision )

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Customer Success Manager