Remote, United States | Claims Experience | Full-time
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
What you’re applying for
We’re looking for a highly motivated Property Claims Advocate, Liability with a lot of positive energy and a genuine passion for helping others.
Specializing in liability claims, you’ll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You’ll leverage your deep policy knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.
In this role you’ll
- Investigate and handle liability claims from start to finish
- Pay claims efficiently and fairly while maintaining a high level of customer service
- Identify subrogation opportunities within the claims-handling process
- Communicate with customers via phone and email to settle claims
- Organize and prioritize daily tasks in order to resolve claim-based questions
What you’ll need
- 3+ years of property liability or injury liability claim-handling experience
- A background handling litigated and attorney-repped files, a major advantage
- Licensed as a Property & Casualty adjuster in your resident state, an advantage
- Experience working with a large national carrier, ideally supporting renters and homeowners customers
- The desire to work in a unique, dynamic, and fast-paced startup environment
- Surplus of empathy, patience, and positivity
- Comfortable with and adaptable to new technology and business tools
- Lemonade expects all advocates to have and maintain a license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months
- Xactware experience, preferred
- Ability to work remotely
- At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
*Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico
**Please note that we are unable to sponsor applicants for work visas
Lemonade's US base salary range for this full-time position is $60,000- $72,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.
