Remote Client Retention Specialist - Full-time 100%

GRT Financial • Full-time • Remote (United States) • $17 / hour • 3w ago

Description

Full-time 100% Remote Client Retention Specialist Position with amazing benefits.

$17 per Hour + Monthly Bonus

GRT Financial, Inc. is a licensed debt settlement company focused on providing cost-effective representation to clients seeking to negotiate the reduction of unsecured debt. GRT is built on the premise of providing the very best service to its customers. To ensure the very best service, GRT ties its own success to that of its clients. We do not get paid unless we settle your debts and take pride in being transparent with our fees and practices.

The Client Retention Specialist will support G.R.T. Financial in helping our clients become debt free. You will work closely with our recently enrolled clients, being their main point of contact for the first several months of the program. Strong communication skills are a must and we have found that good listeners and empathetic individuals thrive in this position as all of our clients have their own unique story.

If you have sales or retention experience in a high volume call center we are looking for you. If you are looking for a rewarding position, a great work environment, and helping people on a daily basis, apply today!

Responsibilities:

Taking incoming telephone calls from customers and following up with touch point tasks on a daily basis
The ability to control conversations and appropriately answer customer objections and questions
Deliver an accurate description of product and/or service to customers
Navigate computer systems to properly assist the customer and locate customer data or other electronic information
Ability to think on your feet and overcome objections well
Maintains a high level of service with customers and meets performance targets
Develops and maintains productive working relationship with team members

Qualifications:

Minimum of 1-2 years of retention experience
Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every customer
Intermediate typing and math skills to meet production needs of the position.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, read, analyze and interpret documents, understand procedures, write correspondence and speak clearly to members and employees
Must have High Speed Internet (50 MBPS) and Wi-Fi access

Benefits:

$17/hr. paid weekly plus monthly bonus
Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
4O1k/Retirement Benefit Options (See Summary Plan Description)
Paid vacation in accordance with the Company PTO Policy.
100% company covered life Insurance
100% company covered Short/Long-Term Disability
Flexible spending accounts
Employee Assistance Program (EAP)

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Pay Range

$17.00 None to $17.00 None