Call Center Customer Service - Insurance Finding & Filing

Claims Management Resources (CMR) • Full-time • Remote (United States) • $12 - $13 / hour • 3w ago

Overview

Salary Range

$12.00 - $13.00 Hourly

Level

Entry

Position Type

Full Time

Job Shift

Day

Education Level

High School

Travel Percentage

None

Category

Insurance

Description

Who We Are

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We're Looking For

We're looking for someone comfortable working from home who can positively interact with damagers over the phone. We need a true team players who wants to make a meaningful contribution to their team and to our company.

The Insurance Filing Specialist is responsible for locating and reporting insurance information via claims analysis and interactions with damagers.

On a Typical Day, You'll

Take inbound calls for IFF and route caller to correct team member
Utilize Beyond to cross reference insurance information on repeat damagers
Enter/update insurance information into Beyond
Extensive phone usage to file claims
Determine appropriate claim codes to update Beyond
Assist supervisor and team members as requested

Bonus Structure

1st- 15th of the month

Level 1 $515K = $105

Level 2 $600K = $150

Level 3 $685K = $205

16th- End of the month

Level 1 $1.275M = $105

Level 2 $1.350M = $150

Level 3 $1.425M = $205

Qualifications

Requirements

Extensive phone skills
Basic knowledge of Microsoft Excel
Intermediate knowledge of Microsoft Outlook and Microsoft Word
Thorough and detail orientated
Ability to work independently with minimal supervision
Accurate data entry
Excellence attendance
Punctuality

Education and Experience Guidelines:

High school diploma or equivalent required

1 year + of insurance experience is preferred, but not mandatory

Okay, But What Are the Perks

Full menu of benefits including matched 401K
Tiered bonus system based on team accomplishments
Paid time off as well as paid holidays
CMR pays $50/month towards your internet service costs
Christmas bonus
CMR is a 2023 The Oklahoman Top Workplaces winner!

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