Remote
Is This YOU? Then We Want to Meet You!
We are seeking a highly organized and detail-oriented Virtual Concierge Research Specialist to join our team of human "Co-pilots" supporting our Solo, Family, and Executive clients. This role is crucial for ensuring the accurate and timely execution of client requests by performing thorough, in-depth research across a wide variety of topics. The ideal candidate thrives on problem-solving, quickly identifying key information, and preparing actionable summaries for our execution team.
Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To:
Responsibilities
- Client Task Research: Conduct detailed online research, data gathering, and information verification to fulfill diverse client requests, which may include but are not limited to:
- Vendor Sourcing: Researching and vetting service providers, contractors, and specialized businesses (e.g., home services, event planning).
- Product & Gift Sourcing: Locating specific items, comparing pricing, checking availability, and summarizing purchase options.
- Travel Planning Support: Compiling comprehensive travel recommendations, including flight, hotel, and transportation options, complete with cost breakdowns and booking links.
- Information Retrieval: Tracking down specific documents, contact information, or data points required for forms, applications, or personal projects.
- Data Synthesis & Reporting: Consolidate complex research findings into clear, concise, and professional summaries or reports that enable the Concierge team to execute the task efficiently.
- Preparation for Execution: Prepare all necessary data, forms, and instructions required for advanced tasks or phone calls (e.g., preparing scripts or necessary details for back-and-forth coordination).
- Quality & Speed Assurance: Ensure all research is accurate, relevant, and completed within the client's service window (e.g., preparing necessary research to support Same-Day Execution for Executive clients and 1-2 Business Day Standard Execution for all other clients).
- Knowledge Base Contribution: Proactively document research methods, trusted sources, and complex task workflows to improve overall team efficiency and knowledge.
Requirements
- Proven experience in deep online research, market analysis, or a similar data-gathering role.
- Exceptional attention to detail and a commitment to accuracy.
- High proficiency with search engines, comparative tools, and database research.
- Excellent written communication skills with the ability to summarize complex information clearly and concisely.
- Ability to manage multiple research projects simultaneously and meet strict deadlines.
- Familiarity with the types of tasks commonly delegated to virtual assistants (e.g., scheduling, travel, personal admin, data entry prep).
Nice to Have
- Experience in a personal assistant, concierge, or high-touch customer service environment.
- Familiarity with efficiency or project management tools (e.g. Basecamp).
- Understanding of the needs of busy professionals and high-volume delegators (e.g., Solo, Family, and Executive clients).
Working conditions
The role requires approximately 4 hours per day, scheduled from 8:00 AM to 12:00
The preferred work week is Saturday through Wednesday.
Tech Checklist – Gotta Have It!
- A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
- A quiet, cozy workspace to handle calls and chats like a pro.
- Flexible with work schedule.
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
