Remote USA

Quanterix is a global leader in ultra-sensitive biomarker detection, enabling breakthroughs in disease research, diagnostics, and drug development. Its proprietary Simoa® technology delivers industry-leading sensitivity, allowing researchers to detect and quantify biomarkers in blood and other fluids at concentrations far below traditional limits. With more than 3,400 peer-reviewed publications, Quanterix has been a trusted partner to the scientific community for nearly two decades. In 2025, Quanterix acquired Akoya Biosciences, The Spatial Biology Company®, adding multiplexed tissue imaging with single-cell resolution to its portfolio. Together, the combined company offers a uniquely integrated platform that connects biology across blood and tissue—advancing precision medicine from discovery to diagnostics.

ROLE SUMMARY:

To continue our solid growth, we are seeking a talented and highly motivated Customer Care Specialist to join our growing organization. This position will be part of our Customer Service/Operations team, responsible for order management and high-level customer satisfaction.

WHAT YOU’LL DO:

Review and process complex internal and external customer orders with products ranging from consumables to capital equipment to services and spare parts ensuring complete accuracy
Communicate with customers by phone and email to provide order acknowledgements, order verification, and rescheduling information
Own order lifecycle from PO receipt to delivery including allocation of stock, order file creation, and ship confirmations
Utilize judgement to resolve customer inquiries promptly and professionally
Work with the Commercial and Operations groups to expedite orders when appropriate
Utilize Infor Syteline ERP and Salesforce.com for order processing
Identify process changes to improve response time, accuracy, and data reliability
Maintain customer sales order files in ERP and CRM
Follow internal SOPs to maintain SOX compliance and ISO 9001/13485 compliance
Work closely with complex orders and shipping requirements for our APAC Distribution Partners
Manage complex orders and shipping requirements with internal logistics teams and external logistic partners
Special Projects as needed

BASIC QUALIFICATIONS:

2-5 years’ work experience, customer service or customer facing experience
High level of Computer Literacy required including excel, outlook, word etc.

PREFERRED QUALIFICATIONS:

Diploma / GED
Order entry experience (Salesforce or similar) a plus

EXPECTATIONS, COMPETENCIES, SKILLS & ABILITIES:

Remote
General knowledge of shipping terms and working with distributors
Strong attention to detail, organizational and multi-tasking skills
Self-motivated, must work well independently and with others to follow through on assigned tasks
Comfortable in fast-paced, environment, capable of managing multiple priorities simultaneously
Excellent problem solver

WHY YOU’LL LIKE WORKING WITH US:

Our Technology:

From discovery to diagnostics, Quanterix’s ultrasensitive biomarker detection is fueling breakthroughs only made possible through its unparalleled sensitivity and flexibility. Simoa® technology has delivered the gold standard for earlier biomarker detection in blood, serum or plasma, with the ability to quantify proteins that are far lower than the Level of Quantification (LoQ). Our industry-leading precision instruments, digital immunoassay technology and CLIA-certified Accelerator laboratory have supported research that advances disease understanding and management in neurology, oncology, immunology, cardiology, and infectious disease.

Akoya Biosciences, a Quanterix company, is The Spatial Biology Company®—bringing tissue context to life through high-resolution, single-cell imaging. Akoya’s spatial phenotyping platforms help researchers visualize and measure how cells organize and interact within tissue to influence disease progression and therapeutic response. From discovery through clinical research, Akoya offers a full continuum of solutions, including PhenoCycler®, PhenoImager® Fusion and HT, and PhenoCode™ Panels. As part of Quanterix, Akoya complements a leading portfolio of ultra-sensitive biomarker detection technologies, together enabling a more complete view of biology and disease across both tissue and blood.

Our Commitment to Employees:

At Quanterix, our values are based on: Team, Innovation, Customer and Owner.

Team: Challenge assumptions, not the person. Respect diversity of thought and hold ourselves to lofty standards

Innovation: Stay curious, experiment, create and change

Customer: Prioritize and celebrate these pioneers by doing our best to deliver on commitments

Owner: Act with high integrity and in the best interest of Quanterix. Take measured risks and learn from their success and failures.

We reward and recognize our employees by offering competitive compensation and a 401k plan with employer match, as well as competitive health, dental, and vision benefits for employees and their dependents. We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees. All employees are eligible for equity, employee stock purchase plan, a performance bonus, and 1:1 financial counseling/planning. We also offer Tuition Assistance. We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free snacks and drinks every day!

DIVERSE & INCLUSIVE WORKPLACE:

Quanterix is committed to a Diverse and Inclusive workplace. We strive to recruit candidates who will bring inclusive mindsets and contribute to our values.

Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

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Customer Care Specialist