Remote US
Support – Renewals Operations /Full-Time /Remote
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
The Renewal Specialist will be responsible for managing and executing renewal transactions across Saviynt’s global customer base. This role plays a critical part in securing recurring revenue, supporting customer success, and contributing to our long-
term customer relationships. The Renewal Specialist will collaborate closely with Sales, Customer Success, Legal, and Finance to ensure timely and accurate renewals.
Why Join Saviynt?
Work with cutting-edge technology in the identity governance space.
Be part of a fast-growing, innovative company with global reach.
Enjoy a collaborative culture focused on growth, integrity, and customer success.
Competitive compensation, equity, and benefits.
What You'll Be Doing to Drive Success:
- Manage the end-to-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals.
- Prepare and deliver renewal quotes, partnering with Account Executives and Customer Success Managers.
- Proactively engage with customers 90–120 days prior to subscription expiration to review renewal options and secure commitments.
- Identify upsell, cross-sell, and co-terming opportunities during the renewal process.
- nsure compliance with pricing guidelines, contractual obligations, and approval policies.
- Forecast renewal bookings and maintain accurate renewal data in Salesforce.
- Collaborate with internal teams (Legal, Finance, Operations) to resolve issues and remove barriers to closing renewals.
- Monitor at-risk accounts, flag churn risks early, and support customer retention strategies.
- Maintain detailed records and documentation for audits and compliance.
- Support continuous process improvements and system enhancements related to the renewals lifecycle.
WHAT YOU BRING
- 2–3 years of experience in SaaS renewals, sales operations, customer success, or a account management.
- Strong understanding of recurring revenue models, subscription licensing, and quoting tools (CPQ, Salesforce, etc.).
- Excellent communication and negotiation skills, with the ability to influence customer decision-making.
- Detail-oriented and organized; able to manage multiple accounts and deadlines simultaneously.
- Proficient in Microsoft Excel and experience with CRM/ERP systems such as Salesforce, NetSuite, or similar.
- Collaborative mindset with a customer-first attitude.
- Experience working in cybersecurity, identity management, or enterprise software environments.
- Familiarity with global regions (EMEA, APAC, LATAM) and renewal practices across those markets.
- Bilingual (English/Spanish or other languages) is a plus.
$25 - $36 an hour
Why Join Saviynt?
Work with a fast-growing global leader in identity governance and administration. Be a part of a high-impact team that directly contributes to revenue retention and business success. Opportunity to drive process improvements and shape the renewals strategy. Collaborative, innovative, and growth-oriented work environment. If you're passionate about data-driven renewals management and helping businesses retain key customers, we’d love to hear from you!
Apply now and become part of the Saviynt team.
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
