Remote
Guest Services
Hourly/Entry Level Employee
Full-time
Hourly US Dollar (USD) pay basis
Req ID: ISL001765
Summary
The Vacation Rental/Property Management Coordinator provides comprehensive administrative support to the Vacation Rental/Property Management Manager(s). This role collaborates with department directors, team members, and other divisions to ensure operational efficiency and uphold the AAA Four Diamond standards. The Coordinator plays a key role in promoting Wild Dunes Resort as both a premier destination and an employer of choice.
Key Responsibilities
- Provide high-level administrative support to the Vacation Rental/Property Management Manager(s) and the department.
- Manage office supply inventory and ordering to maintain appropriate stock levels.
- Handle incoming correspondence, including mail, email, and voicemail; assist with responses as needed.
- Draft and prepare professional correspondence, proposals, contracts, and reports.
- Attend meetings to record minutes, track action items, and provide follow-up support.
- Maintain organized and accurate files, records, and the Directors documentation.
- Prepare and submit expense reports for the Director.
- Create and manage spreadsheets, summaries, and departmental reports.
- Produce monthly newsletters for RASG rental program owners.
- Prepare quarterly newsletters for RASG HOA owners, helps update the Owner Portal.
- Attend HOA meetings to take minutes and support property managers.
- Manage Owner Amenity inventory, including production, distribution, and tracking.
- Coordinate owner reservations and prepare personalized welcome notes.
- Monitor departmental budget, prepare monthly expense recaps, and conduct cost analysis.
- Administer Owner Partner Privilege cards and track distribution.
- Serve as a liaison between Vacation Rental/Property Management and other resort departments.
- Uphold professional standards in appearance and conduct, adhering to Wild Dunes Resort policies.
- Attend relevant resort meetings and communicate departmental updates.
- Perform other duties as assigned.
Guest Satisfaction & Medallia Responsibilities
- Monitor and track guest satisfaction scores using Medallia or other feedback platforms.
- Compile and analyze guest feedback to identify trends and areas for improvement.
- Collaborate with the property managers to implement service enhancements based on guest insights.
- Prepare monthly and quarterly reports summarizing guest satisfaction metrics.
- Ensure timely responses to guest feedback and follow-up on unresolved issues.
- Support initiatives that promote a culture of excellence and continuous improvement in guest service.
Qualifications
Qualifications
- Ability to maintain confidentiality in a professional environment.
- Authorization to work in the United States.
- Strong financial acumen and budget management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Excellent written and verbal communication skills.
- Highly organized with strong attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Professional demeanor and appearance.
- Strong interpersonal skills and a commitment to teamwork.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to resolve conflicts diplomatically and tactfully.
- Experience with SMS or similar Property Management technology.
